EMPLOYMENT

APPLYING FOR A POSITION AT THE GRAND

Thank you for your interest in applying for a job at The Grand! The Grand Opera House, Inc. is an equal opportunity employer with a commitment to create and maintain a diverse workplace.

Follow the specific instructions with each individual job post to apply. We do not accept online applications if there are no positions posted.

The Grand will contact you if an interview is considered appropriate. Application materials for a specific position are kept on file for one year. Due to the volume of resumes received, The Grand is unable to acknowledge each resume.

OPEN POSITIONS

Finance Associate

Job Purpose and Responsibilities

A newly re-structured position within The Grand’s Finance Office responsible for the daily financial operations including but not limited to:

• Preparation of journal entries
• General Accounting duties including account reconciliations
• Recording cash receipts, ACH payments and Wires
• Generating purchase orders
• Prepare monthly tenant invoices
• Artist settlements
• Assist with general administrative tasks

Qualifications

The ideal candidate will have:

• 2- or 4-year degree in accounting
• Non-profit experience preferred but not required
• Experience with an automated accounting system (Sage 100 a plus)
• Proficiency with Adobe and Microsoft Office products (Excel, Word and Outlook)
• Ability to work independently and manage deadlines as well as work as part of a team with all levels of Grand staff
• Effective communication skills
• Willingness to learn other duties to assist with vacation and absence coverage within the Finance Office

The Finance Associate reports directly to the Director of Finance to insure compliance with established policies and procedures.

Job Type: Full-time with benefits

Schedule: Monday – Friday, 9:00 am – 5:00 pm, some nights and weekends required

Salary: $50-55,000 annual

Working Conditions

While performing the duties of this job, the employee will occasionally travel (walk/drive) between venues. The noise level in the work environment is usually quiet to moderate but can be loud during performances. The passage of employees through the work area is average and normal.

Direct Reports

This position does not manage any direct reports.

Conclusion

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position..

To apply please submit resume, and cover letter to Teresa Crawford, HR Manager at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.

Director of Marketing for Music & Variety

Position Summary

The Co-Director of Marketing for Music & Variety coordinates and oversees all marketing and sales functions for shows and events at The Grand, baby grand, and The Playhouse on Rodney Square (not related to Broadway in Wilmington). In this newly re-structured position, he/she will report to the Executive Director, and work collaboratively with the Co-Director of Marketing for Broadway to guide the following organizational goals:

• Strengthen The Grand’s unique brand to build relevance among target consumer audiences.
• Expand The Grand’s reach and impact by engaging new audiences who more fully represent the diversity of the community.
• Work with internal stakeholders to plan, create, and launch communication campaigns around new announcements and initiatives.

The Co-Director of Marketing for Music and Variety supervises an Associate Director for Music & Variety. He/She will work collaboratively to manage projects with the Design Manager, and to determine appropriate policies and procedures for a successful Box Office staff and operations. They will identify specific needs and communicate well with the Director of Technology. They will share marketing responsibility for development, education, and engagement efforts, as well as marketing relationships with resident companies and community partners. This team approach is a trial, and may be redefined as needed and determined by the parties involved.

Key Responsibilities

Review and edit show contracts for information relating to ticketing, marketing, audience experiences. Respond to and communicate with agents requesting ticket reports, media plans, etc.

• Create and implement fully integrated marketing plans designed to sell season tickets and individual shows. Provide reporting on campaign ROI and analytics for all efforts.
• Plan, negotiate and build out media buys for various ad platforms and oversee the day-to-day execution of media.
• Plan and implement direct mail campaigns including the design and printing process, list acquisitions, and coordination with mail house.
• Plan and implement digital marketing program and social media campaigns to engage target audiences.
• Monitor website content, digital communications, and print materials.
• Coordinate outside promotional opportunities and manage street teams to reach a variety of target audiences.

Education & Preferred Qualifications

• College degree in a related field of marketing, journalism, public relations, or communications
• 5 years industry work experience in the live events/entertainment business or consumer marketing
• Proven results in digital marketing, particularly within entertainment industry, with demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Strong media buying skills in the fields of radio, print, television and outdoor, as well as experience in working with media buying agencies and strong negotiating skills
• Highly effective and persuasive communicator with excellent presentation skills, accuracy and attention to detail
• Excellent organizational skills with ability to work in fast-paced environment, manage multiple competing priorities, and meet strict deadlines
• Exceptional interpersonal skills with the ability to build rapport within a team environment and work well independently
• Ability to be appreciative of diverse perspectives, and a commitment to the organization’s initiatives regarding racial equity, diversity, inclusion, and access

Job Type: Full-time with benefits

Schedule: Monday – Friday, 9:00 am – 5:00 pm, some nights and weekends required

Working Conditions: While performing the duties of this job, the employee will occasionally travel (walk/drive) between venues. The noise level in the work environment is usually quiet to moderate but can be loud during performances. The passage of employees through the work area is average and normal.

Conclusion: This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.

Box Office Representative

The Box Office Sales Representatives operate as The Grand Opera House’s and The Playhouse on Rodney Square’s frontline when dealing with customer sales and services.

The Box Office Representatives report directly to the Box Office Supervisor(s).

Position Responsibilities

The Box Office Representatives are directly responsible for, but not limited to:

• Provide patrons with “The Grand/The Playhouse” experience by providing excellent Customer Service through consistently delivering positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Process and distribute tickets according to approved procedures
• Knowledge of The Grand and The Playhouse events, those of rental organizations and artistic partners utilizing Box Office services
• Knowledge of benefits and discounts given to patrons of The Grand, The Playhouse, artistic partners, and rental organizations utilizing the Box Office
• Able to increase sales potential through active listening and communication with patron
• Have general knowledge of The Grand and The Playhouse infrastructure
• Assist management and guests in resolving problems and immediate needs during shows and events within approved policy standards
• Maintaining the basic physical integrity of the Box Office through ensuring control and protection of company assets through verification and documentation of transactions and area cleanliness, including cash drawers, computers, ticket scanners, and office space/furniture
• Polite and accurately directs guests verbally and physically to other amenities and facilities, restrooms and elevators
• Provide prompt and courteous telephone service
• Available and willing to work irregular hours deemed necessary for business levels, including night and weekend shifts
• Responsible for maintaining a consistently good attendance record
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Safeguard the confidential information of all employee, department and company records
• This position has no supervisory responsibilities.
• This job description does not list all of the duties of this position. Box Office Representatives may be instructed by management to perform other duties as assigned.

Skills and Requirements:

• High school diploma or general education degree (GED) required
• Proficient use of Microsoft Windows, Excel, Word and other computer software preferred
• Must have solid decision-making, organization, and interpersonal skills
• Excellent verbal communication skills are required

Work Environment and Physical Requirements

• Work is performed in the Box Office of either The Grand or The Playhouse.
• Must be able to thrive in a fast-paced multi-tasking, hands-on environment
• Must be able to establish and maintain a positive and professional working relationship with all individuals encountered
• Must have a clear speaking voice and ability to speak on the telephone for extended periods

To apply please submit resume, and cover letter to Teresa Crawford, HR Manager at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.