EMPLOYMENT




APPLYING FOR A POSITION AT THE GRAND

Thank you for your interest in applying for a job at The Grand! The Grand Opera House, Inc. is an equal opportunity employer with a commitment to create and maintain a diverse workplace.

Follow the specific instructions with each individual job post to apply. We do not accept online applications if there are no positions posted.

The Grand will contact you if an interview is considered appropriate. Application materials for a specific position are kept on file for one year. Due to the volume of resumes received, The Grand is unable to acknowledge each resume.

OPEN POSITIONS

Director of Community Engagement

Job Summary:

The Director of Community Engagement creates a variety of engaging on-site opportunities that welcome each and every community member to experience The Grand and its programs. The Director further makes instrumental connections outside our buildings for cultural enrichment and education. This position contributes to The Grand’s mission and vision for diversity, equity, inclusion, and accessibility with a commitment to increase awareness, broaden public participation, and deepen support.

Job Responsibilities:

The Director supervises two staff: Community Events Manager and Education Manager, providing guidance and support to strengthen and expand our CE work and impact. This position has responsibility (either direct or oversight) for educational and youth/family programming, community events and partnerships, artist engagement, residencies, and showcases. The Director services, strengthens, and evaluates existing programs, and also develops new opportunities in response to community needs. In addition, this role will develop and manage several Grand community-facing efforts, including student internships and on-site learning, and engage the Grand Trustees in volunteer opportunities.

The Community Engagement department works collaboratively with all Grand team members to maintain a positive work environment and create meaningful experiences for participants and guests. This position requires skill sets in programming and program development, budget development and tracking, relationship management, contract administration, event planning and logistics, ticketing and reservations, marketing, evaluations and assessments, funding opportunities and reports.

Job Requirements:

The successful candidate will be enthusiastic about working in a creative and fast-paced environment. They will demonstrate a passion for the arts and arts education, with the capacity to deal with a wide variety of stakeholders, to communicate and engage effectively with diverse populations, and to practice strong interpersonal skills including listening, patience, and empathy. They must be able to prioritize tasks, follow consistent routines, and possess the following proficiencies:

  • Entrepreneurial and creative thinking and initiative
  • Exceptional interpersonal skills with the ability to build rapport, relate well to people, and be appreciative of diverse perspectives
  • Exceptional ability to understand and respond to community/artist needs and expectations
  • Ability to work well both within a team environment and independently
  • Highly effective and persuasive communicator with strong negotiating skills
  • Excellent organizational and presentation skills, including accuracy and attention to detail
  • Strong analytical and problem-solving skills, especially under pressure
  • Demonstrated ability to manage multiple competing priorities and meet strict deadlines
  • Commitment to the organization’s initiatives regarding equity, diversity, and inclusion
  • Availability to work flexible hours including evenings, weekends and occasional holidays

To apply please submit resume, and cover letter to Teresa Crawford, HR Manager at tcrawford@grandopera.org Please, no phone calls.


Box Office Representative

The Box Office Sales Representatives operate as The Grand Opera House’s and The Playhouse on Rodney Square’s frontline when dealing with customer sales and services.

The Box Office Representatives report directly to the Box Office Supervisor(s).

Position Responsibilities

The Box Office Representatives are directly responsible for, but not limited to:

  • Provide patrons with “The Grand/The Playhouse” experience by providing excellent Customer Service through consistently delivering positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
  • Process and distribute tickets according to approved procedures
  • Knowledge of The Grand and The Playhouse events, those of rental organizations and artistic partners utilizing Box Office services
  • Knowledge of benefits and discounts given to patrons of The Grand, The Playhouse, artistic partners, and rental organizations utilizing the Box Office
  • Able to increase sales potential through active listening and communication with patron
  • Have general knowledge of The Grand and The Playhouse infrastructure
  • Assist management and guests in resolving problems and immediate needs during shows and events within approved policy standards
  • Maintaining the basic physical integrity of the Box Office through ensuring control and protection of company assets through verification and documentation of transactions and area cleanliness, including cash drawers, computers, ticket scanners, and office space/furniture
  • Polite and accurately directs guests verbally and physically to other amenities and facilities, restrooms and elevators
  • Provide prompt and courteous telephone service
  • Available and willing to work irregular hours deemed necessary for business levels, including night and weekend shifts
  • Responsible for maintaining a consistently good attendance record
  • Maintain a clean, safe, hazard-free work environment within area of responsibility
  • Safeguard the confidential information of all employee, department and company records
  • This position has no supervisory responsibilities.
  • This job description does not list all of the duties of this position. Box Office Representatives may be instructed by management to perform other duties as assigned.

Skills and Requirements:

  • High school diploma or general education degree (GED) required
  • Proficient use of Microsoft Windows, Excel, Word and other computer software preferred
  • Must have solid decision-making, organization, and interpersonal skills
  • Excellent verbal communication skills are required

Work Environment and Physical Requirements

  • Work is performed in the Box Office of either The Grand or The Playhouse.
  • Must be able to thrive in a fast-paced multi-tasking, hands-on environment
  • Must be able to establish and maintain a positive and professional working relationship with all individuals encountered
  • Must have a clear speaking voice and ability to speak on the telephone for extended periods

To apply please submit resume, and cover letter to Teresa Crawford, HR Manager at tcrawford@grandopera.org Please, no phone calls.

Box Office

302-652-5577
boxoffice@grandopera.org

Administrative Offices

818 North Market Street
Wilmington, DE 19801
news@grandopera.org
302-658-7897