EMPLOYMENT

APPLYING FOR A POSITION AT THE GRAND

Thank you for your interest in applying for a job at The Grand! The Grand Opera House, Inc. is an equal opportunity employer with a commitment to create and maintain a diverse workplace.

Follow the specific instructions with each individual job post to apply. We do not accept online applications if there are no positions posted.

The Grand will contact you if an interview is considered appropriate. Application materials for a specific position are kept on file for one year. Due to the volume of resumes received, The Grand is unable to acknowledge each resume.

OPEN POSITIONS

Development Associate

Reports To: Director of Development & Director of Finance

Direct Reports: This position does not manage any direct reports.

Position Summary

The Development Department is primarily responsible for creating, administering, and implementing the organization's long-term development plan. This entails developing and implementing a growth strategy for the future, organizing outreach efforts, and managing relationships with the organization's new and existing donors. The Development Associate is a key member of the team by providing administrative and project management support to the Director and Development team members.

Key Responsibilities

• Maintain Donor Database in Tessitura – update records, input pledges and payments, and maintain plans
• Prepare acknowledgements and thank you letters for the Director of Development
• Work with the finance department to keep complete records and setup campaigns, sources and GLs
• Maintain confidentiality of information for all donors and sponsors
• Demonstrate good interpersonal skills when working or interacting with staff members, donors, sponsors, vendors, Board members, Trustees, and the Leadership team
• Keep accurate up to date files using Microsoft Office applications including Excel, Word and PowerPoint
• Organize and prioritize large and varying volumes of information
• Assist with Development Events including The Grand Gala and The Golf Classic

Qualifications

• The Development Associate should be a skilled communicator in both written and verbal formats
• Attributes skills such as creativity, self-motivation, pro-activeness, time management, positive attitude, detail-oriented, flexible, interpersonal skills and teamwork are a must
• Proficiency in Word, PowerPoint, Excel, Outlook and the ability to learn new systems are required
• Non-profit work experience and knowledge of the arts are a plus
• Excellent presentation and communication skills
• Good analytical and computer skills
• Work cooperatively as a member of a team
• Ability to work under stress and tight deadlines
• A Bachelor's degree in Business Administration or a related field is preferred. Work experience may be considered in lieu of a degree. A minimum of three years of professional administrative experience is required

Job Type: Full-time with benefits

Conclusion: This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.

Head Electrician Job Description

Reports To: Reports to the Technical Director

Salary Range: $45,000 to $50,000

Position Summary

The Head Electrician, under the supervision of the Technical Director and Assistant Technical Director manages all aspects of lighting within the Technical Production Department for all Grand Opera House events. This will include hang, gel, circuit and focus of an in-house conventional system & moving light fixtures per tour riders, outside designer, or in house self-design.

Key Responsibilities

• Manages lighting installation and live operation for events throughout The Grand.
• Instructs and manages part-time technicians, coworkers and road crews to complete the tasks related to events in a safe and efficient manner.
• Responsible for acquisition, installation and maintenance of all lighting equipment and systems.
• Collaborates with others to determine technical details of productions.
• Operate control consoles - Hog and ETC knowledge a plus.
• Design shows based on house rep plot.
• Assist with change overs, load ins and load outs.
• Preferred Qualifications
• 2+ years of training/ work experience with lighting equipment, plots, channel hook-ups, etc.
• Design knowledge and ability to improvise
• Stagehand experience
• Knowledge and industry experience with live events/entertainment
• Detail oriented
• Problem-solving skills
• Must be familiar with lighting consoles and software such as Hog, ETC, GMA, etc.
• Ability to communicate with supervisors, peers, or subordinates

Job Type: Full-time with benefits

Variable Schedule: Monday – Sunday, (hours vary based on production needs) nights and weekends required

Working Conditions: The noise level in the work environment is usually quiet to moderate but can be loud during performances. The passage of employees through the work area is average and normal.

Conclusion: This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.

Box Office Representative

The Box Office Sales Representatives operate as The Grand Opera House’s and The Playhouse on Rodney Square’s frontline when dealing with customer sales and services.

The Box Office Representatives report directly to the Box Office Supervisor(s).

Position Responsibilities

The Box Office Representatives are directly responsible for, but not limited to:

• Provide patrons with “The Grand/The Playhouse” experience by providing excellent Customer Service through consistently delivering positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Process and distribute tickets according to approved procedures
• Knowledge of The Grand and The Playhouse events, those of rental organizations and artistic partners utilizing Box Office services
• Knowledge of benefits and discounts given to patrons of The Grand, The Playhouse, artistic partners, and rental organizations utilizing the Box Office
• Able to increase sales potential through active listening and communication with patron
• Have general knowledge of The Grand and The Playhouse infrastructure
• Assist management and guests in resolving problems and immediate needs during shows and events within approved policy standards
• Maintaining the basic physical integrity of the Box Office through ensuring control and protection of company assets through verification and documentation of transactions and area cleanliness, including cash drawers, computers, ticket scanners, and office space/furniture
• Polite and accurately directs guests verbally and physically to other amenities and facilities, restrooms and elevators
• Provide prompt and courteous telephone service
• Available and willing to work irregular hours deemed necessary for business levels, including night and weekend shifts
• Responsible for maintaining a consistently good attendance record
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Safeguard the confidential information of all employee, department and company records
• This position has no supervisory responsibilities.
• This job description does not list all of the duties of this position. Box Office Representatives may be instructed by management to perform other duties as assigned.

Skills and Requirements:

• High school diploma or general education degree (GED) required
• Proficient use of Microsoft Windows, Excel, Word and other computer software preferred
• Must have solid decision-making, organization, and interpersonal skills
• Excellent verbal communication skills are required

Work Environment and Physical Requirements

• Work is performed in the Box Office of either The Grand or The Playhouse.
• Must be able to thrive in a fast-paced multi-tasking, hands-on environment
• Must be able to establish and maintain a positive and professional working relationship with all individuals encountered
• Must have a clear speaking voice and ability to speak on the telephone for extended periods

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.