EMPLOYMENT




APPLYING FOR A POSITION AT THE GRAND

Thank you for your interest in applying for a job at The Grand! The Grand Opera House, Inc. is an equal opportunity employer with a commitment to create and maintain a diverse workplace.

Follow the specific instructions with each individual job post to apply. We do not accept online applications if there are no positions posted.

The Grand will contact you if an interview is considered appropriate. Application materials for a specific position are kept on file for one year. Due to the volume of resumes received, The Grand is unable to acknowledge each resume.

OPEN POSITIONS


Executive/Office Assistant


The Grand Opera House is seeking a full-time Executive/Office Assistant to perform a variety of administrative tasks in support the Executive Director and other administrative departments.

The Executive/Office Assistant’s responsibilities include managing executive and general calendars, being a communications liaison with board members and others in the community, taking notes and preparing meeting minutes, maintaining office supplies, keeping thorough and accurate records, and coordinating service contracts for shared equipment. When not working specifically for the executive director, the Assistant will be assigned to work with other departments on a project basis.

The ideal candidate will be well-organized, have great time management skills and be self-directed. The position requires someone with strong interpersonal skills and a willingness to work as part of a dynamic, respectful team.

Job requirements include a solid knowledge of MS-Office applications, especially Word, Excel, and Outlook; comfort with online platforms such as email and social media; excellent verbal and written communication skills; familiarity with standard office equipment. High school diploma required; higher education a plus.

Salary commensurate with experience. In addition to a fun, arts-oriented workplace environment, position offers standard health benefits and generous PTO.

To apply please submit resume, cover letter and salary requirements to Teresa Crawford, HR Manager at tcrawford@grandopera.org Please, no phone calls.


Development Administrative Assistant

Job Purpose

The Development Department is primarily responsible for creating, administering, and implementing the organization's long-term development plan. This entails developing and implementing a growth strategy for the future, organizing outreach efforts, and managing relationships with the organization's new and existing donors. The Development Administrative Assistant is a key member of the team by providing administrative and project management support to the Director and Development team members.

Duties and Responsibilities

The Development Administrative Assistant’s responsibilities include but are not limited to the following:

  • Knowledge of Tessitura (Donor Software) – update records, input pledges and payments, setup campaigns, GLs, acknowledgements and plans
  • Work with the finance department to keep complete records
  • Maintain confidentiality of information for all donors and sponsors
  • Ability to work under stress and tight deadlines
  • Demonstrates good interpersonal skills when working or interacting with staff members, donors, sponsors, vendors, Board members, Trustees, and the Leadership team
  • Work cooperatively as a member of a team
  • General administrative support for Director and Development team
  • Schedule and organize complex activities such as meetings, events and department activities; Supports staff with event wrap up
  • Keep accurate up to date files using Microsoft Office applications including Excel, Word and PowerPoint
  • Organize and prioritize large and varying volumes of information
  • Other duties as assigned

Gala:

  • Overall assistance of Gala planning and implementation
  • Track Gala RSVPs
  • Process Ticket Sales
  • Mail thank you/tax letters to all attendees
  • Day of event implementation

Golf:

  • Play major role in planning of Golf Classic
  • Track all golfers
  • Coordinate Golfer Software (with DuPont CC)
  • Communicate with all golfers
  • Head up “Hole Sponsor Signs” sales

Small Business:

  • Create a list (on going) of Small Business Prospects
  • Work with Small Businesses on Sponsorship Opportunity
  • 150th Anniversary - $150 donations

Gilliam Fund:

  • Coordinate and attend all meetings
  • Handle communications with Committee

Qualifications

  • The Development Administrative Assistant should be a skilled communicator in both written and verbal formats.
  • Attributes skills such as creativity, self-motivation, pro-activeness, time management, positive attitude, detail-oriented, flexible, interpersonal skills and teamwork are a must.
  • Proficiency in Word, PowerPoint, Excel, and the ability to learn new systems are required.
  • Non-profit work experience and knowledge of the arts would be a plus
  • Excellent presentation and communication skills
  • Good analytical and computer skills
  • A Bachelor's degree in Business Administration or a related field is preferred. Work experience may be considered in lieu of a degree. A minimum of three years of professional administrative experience is required.

Reports To: The Development Administrative Assistant reports to the Director of Development. The Development Administrative Assistant also interacts regularly with the Executive Director, Sponsors, Board/Trustees and the heads of other administrative departments.

Direct Reports

This position does not manage any direct reports.

Application Process

This is a full-time position with occasional evening and weekend hours required. Compensation commensurate with experience, and includes health benefits. The position is currently open. To apply, submit résumé, cover letter, writing sample, and salary requirements to Teresa Crawford at tcrawford@grandopera.org


Capital Projects Assistant

The Grand Opera House is preparing to launch a multi-million dollar set of renovation projects that will address a number of long-standing issues with the historic buildings managed by the organization. The projects will be coordinated by several department heads, but The Grand seeks an organized, detail-oriented, and self-starting individual to implement the logistical details of the various projects, which will be accomplished over the next several years.

Working at the direction of the Director of Operations, the specific responsibilities will include:

  • Scheduling site visits with vendors and being on site for all meetings.
  • Coordinating with the Historical Preservation Commission, and gathering any and all information and or paperwork they may need to get the jobs approved.
  • Researching historical tax credits and administering the process, if we are eligible for any.
  • Scheduling, attending and taking notes for internal meetings with department heads, building tenants, etc. in regards to closures or inconveniences.
  • Preparing and processing all POs for capital work in a timely fashion.
  • Updating all calendars that may be effected by any of the projects.
  • Keeping the Director of Operations and Facilities Manager current on any and all processes and progress.
  • Other duties as may be assigned by the Director.

This job is a part-time (20-25 hours per hour, variable), temporary position for the duration of the capital projects. All consideration will be given for ongoing employment at the conclusion of the project.

Skills and qualifications:

The successful applicant will have strong competency in MS-Word, Excel, Outlook, and PowerPoint; demonstrable clerical and administrative skills; familiarity with Accounts Payable processes; and will be personable, team-oriented, and highly organized. A background or interest in the performing arts is helpful but not essential.

To apply please submit resume, and cover letter to Teresa Crawford, HR Manager at tcrawford@grandopera.org Please, no phone calls.


Box Office Representative Job Description

The Box Office Sales Representatives operate as The Grand Opera House’s and The Playhouse on Rodney Square’s frontline when dealing with customer sales and services.

The Box Office Representatives report directly to the Box Office Supervisor(s).

Position Responsibilities

The Box Office Representatives are directly responsible for, but not limited to:

  • Provide patrons with “The Grand/The Playhouse” experience by providing excellent Customer Service through consistently delivering positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
  • Process and distribute tickets according to approved procedures
  • Knowledge of The Grand and The Playhouse events, those of rental organizations and artistic partners utilizing Box Office services
  • Knowledge of benefits and discounts given to patrons of The Grand, The Playhouse, artistic partners, and rental organizations utilizing the Box Office
  • Able to increase sales potential through active listening and communication with patron
  • Have general knowledge of The Grand and The Playhouse infrastructure
  • Assist management and guests in resolving problems and immediate needs during shows and events within approved policy standards
  • Maintaining the basic physical integrity of the Box Office through ensuring control and protection of company assets through verification and documentation of transactions and area cleanliness, including cash drawers, computers, ticket scanners, and office space/furniture
  • Polite and accurately directs guests verbally and physically to other amenities and facilities, restrooms and elevators
  • Provide prompt and courteous telephone service
  • Available and willing to work irregular hours deemed necessary for business levels, including night and weekend shifts
  • Responsible for maintaining a consistently good attendance record
  • Maintain a clean, safe, hazard-free work environment within area of responsibility
  • Safeguard the confidential information of all employee, department and company records
  • This position has no supervisory responsibilities.
  • This job description does not list all of the duties of this position. Box Office Representatives may be instructed by management to perform other duties as assigned.

Skills and Requirements:

  • High school diploma or general education degree (GED) required
  • Proficient use of Microsoft Windows, Excel, Word and other computer software preferred
  • Must have solid decision-making, organization, and interpersonal skills
  • Excellent verbal communication skills are required

Work Environment and Physical Requirements

  • Work is performed in the Box Office of either The Grand or The Playhouse.
  • Must be able to thrive in a fast-paced multi-tasking, hands-on environment
  • Must be able to establish and maintain a positive and professional working relationship with all individuals encountered
  • Must have a clear speaking voice and ability to speak on the telephone for extended periods

To apply please submit resume, and cover letter to Teresa Crawford, HR Manager at tcrawford@grandopera.org Please, no phone calls.

Box Office

302-652-5577
boxoffice@grandopera.org

Administrative Offices

818 North Market Street
Wilmington, DE 19801
grandopera@grandopera.org
302-658-7897