EMPLOYMENT




APPLYING FOR A POSITION AT THE GRAND

Thank you for your interest in applying for a job at The Grand! The Grand Opera House, Inc. is an equal opportunity employer with a commitment to create and maintain a diverse workplace.

Follow the specific instructions with each individual job post to apply. We do not accept online applications if there are no positions posted.

The Grand will contact you if an interview is considered appropriate. Application materials for a specific position are kept on file for one year. Due to the volume of resumes received, The Grand is unable to acknowledge each resume.

OPEN POSITIONS

Director of Programming

As The Grand re-emerges from pandemic closure, the preeminent arts presenter in Delaware is seeking an experienced and well-networked individual to lead every aspect of programming our three diverse live venues as well as several other leased venues in the community. The successful prospect will have a broad base of performing arts programming experience that includes deep familiarity with popular music, stand-up comedy, Broadway, diversity, and family artists, as well as their managers and agents. We are seeking a candidate with demonstrable existing relationships.

The qualified applicant should possess superior communication and interpersonal skills; be detail-oriented and comfortable with deadlines; and be able to work well with a larger integrated team. Primary responsibilities are to direct all aspects of entertainment research, negotiation of offers and contracts, and close interaction with the Administration, Marketing and Box Office departments of The Grand.

Primary duties as follows:

  • Serve as primary liaison with all relevant agents and artist managers in the field, with demonstrable strong and long-standing existing relationships in the industry, and build on those relationships to create new ones.
  • Research and data correlation of current and planned national tours in all areas of programming
  • Manage multiple active calendars including avails, holds and confirmations
  • Build and maintain productive communication with all major agencies, agents and assistants, as well as several independent promoters
  • Attend regional and national conferences when appropriate
  • Work directly with Marketing and Box Office department to advise on show-specific marketing and sales strategies.

Solid computer skills with particular experience in Microsoft Word, Outlook and Excel are essential. A flexible work schedule will be required.

Director-level position available immediately. The Director is supported by one administrative assistant. Compensation commensurate with experience. Health care benefits. Generous vacation and comp time policy.

To apply, send cover letter, resume, salary expectations, and three references to: Teresa Crawford, Payroll and Benefits Manager, tcrawford@grandopera.org. Please, no phone calls.

The Grand Opera House is a multi-disciplinary, multi-venue performing arts presenter in Wilmington, Delaware, the heart of the Northeast touring corridor. The organization manages three venues (two of which are historic) that are shared by four resident companies, as well as being aggressively rented to community groups and independent promoters. The Grand also stages some performances in other community venues, including outdoor spaces. The Grand serves an annual audience of over 120,000 with 80-100 performances and 200+ events each year. The dynamic organization is growth-oriented with ambitious plans for the future.


Box Office Representative

The Box Office Sales Representatives operate as The Grand Opera House’s and The Playhouse on Rodney Square’s frontline when dealing with customer sales and services.

The Box Office Representatives report directly to the Box Office Supervisor(s).

Position Responsibilities

The Box Office Representatives are directly responsible for, but not limited to:

  • Provide patrons with “The Grand/The Playhouse” experience by providing excellent Customer Service through consistently delivering positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
  • Process and distribute tickets according to approved procedures
  • Knowledge of The Grand and The Playhouse events, those of rental organizations and artistic partners utilizing Box Office services
  • Knowledge of benefits and discounts given to patrons of The Grand, The Playhouse, artistic partners, and rental organizations utilizing the Box Office
  • Able to increase sales potential through active listening and communication with patron
  • Have general knowledge of The Grand and The Playhouse infrastructure
  • Assist management and guests in resolving problems and immediate needs during shows and events within approved policy standards
  • Maintaining the basic physical integrity of the Box Office through ensuring control and protection of company assets through verification and documentation of transactions and area cleanliness, including cash drawers, computers, ticket scanners, and office space/furniture
  • Polite and accurately directs guests verbally and physically to other amenities and facilities, restrooms and elevators
  • Provide prompt and courteous telephone service
  • Available and willing to work irregular hours deemed necessary for business levels, including night and weekend shifts
  • Responsible for maintaining a consistently good attendance record
  • Maintain a clean, safe, hazard-free work environment within area of responsibility
  • Safeguard the confidential information of all employee, department and company records
  • This position has no supervisory responsibilities.
  • This job description does not list all of the duties of this position. Box Office Representatives may be instructed by management to perform other duties as assigned.

Skills and Requirements:

  • High school diploma or general education degree (GED) required
  • Proficient use of Microsoft Windows, Excel, Word and other computer software preferred
  • Must have solid decision-making, organization, and interpersonal skills
  • Excellent verbal communication skills are required

Work Environment and Physical Requirements

  • Work is performed in the Box Office of either The Grand or The Playhouse.
  • Must be able to thrive in a fast-paced multi-tasking, hands-on environment
  • Must be able to establish and maintain a positive and professional working relationship with all individuals encountered
  • Must have a clear speaking voice and ability to speak on the telephone for extended periods

To apply please submit resume, and cover letter to Teresa Crawford, HR Manager at tcrawford@grandopera.org Please, no phone calls.

Box Office

302-652-5577
boxoffice@grandopera.org

Administrative Offices

818 North Market Street
Wilmington, DE 19801
news@grandopera.org
302-658-7897